Data Deletion Guide

MezaTab gives you full control over your personal data. This guide explains exactly how to delete your information from our platform, depending on whether you are a customer ordering via WhatsApp or a venue owner using the dashboard.

1. Applicable Domains

This guide covers data stored across all MezaTab services, including:

mezatab.com — marketing website and landing pages
app.mezatab.com — venue management dashboard and admin portal
api.mezatab.com — API endpoints and backend services
mezatab.com — email communications and support

2. Delete Data as a Customer (WhatsApp Orders)

If you have placed orders by scanning a table QR code and chatting with the MezaTab AI waiter, we store only your WhatsApp phone number, order contents, table number, and payment confirmation references. To delete this data:

Send the message "DELETE MY DATA" to the same WhatsApp number you ordered from.
Alternatively, email support@mezatab.com from any address, quoting the phone number used to order.
Deletion is processed within 30 days. Active orders in progress are completed first; everything else is erased immediately.

3. Delete Data as a Venue Owner

Venue owners can remove all venue data — menu items, tables, QR codes, order history, and analytics — in two ways:

Self-service: Log in to your dashboard at app.mezatab.com, open Settings, and choose Delete Venue. This permanently removes your venue and all associated records.
Via email: Write to support@mezatab.com from your registered owner email address requesting account deletion.

4. What We Delete vs. What We Keep

Deleted: phone numbers, chat message content, order history, menu data, uploaded images, analytics tied to your identity, and payment references.
Retained temporarily: financial transaction records required by tax law (e.g. M-Pesa and Stripe receipts) are kept for the statutory retention period in your jurisdiction, then purged automatically.
Never stored: raw card numbers and banking credentials — these never touch MezaTab servers.

5. Third-Party Data (Meta / WhatsApp)

Because ordering happens through WhatsApp, Meta also holds copies of your chat history on their servers. Deleting your MezaTab data does not delete your WhatsApp chats. To manage or clear those, use WhatsApp's own tools: open the chat, tap the contact or group name, and select Clear chat, or review Meta's Privacy Policy for account-level controls.

6. Confirmation & Questions